How to Stop Netflix from Crashing on Roku TV? [7 Solutions]

Netflix, a popular streaming service, offers a wide variety of fantastic shows, movies, and more. Its collaboration with Roku is so amazing; owning to this, people can easily entertain themselves. However, many Roku users observe that Netflix keeps crashing on Roku TV. Why does the app behave like this? How do we stop its abnormal behavior? Both are discussed in this post, and start reading.

One Annoying Issue: Netflix Keeps Crashing on Roku TV

This week, I’ve encountered strange behavior on two different Roku TVs in two different states. In both cases, while watching a show the app would suddenly stop and go back to the home screen. When resuming the show, it often would start playing a minute or two earlier in the episode than where it stopped. Also, the issue happens repeatedly, even after restarting the device. I’ve tested it on different internet sources, and that didn’t make a difference. — from Roku Community

You are not alone, and lots of people have encountered Netflix not working on Roku. There are some different cases of the issue:

• Netflix keeps crashing on TCL Roku TV
• Netflix keeps crashing on Hisense Roku TV
• Netflix keeps crashing on Onn Roku TV

No matter which case you are facing, don’t fret, and the troubleshooting guide may help you get out of the dilemma.

Three Reasons for Netflix Crashing on Roku TV

Why does Netflix keep freezing on my Roku? Here are some common reasons why Netflix might crash on a Roku device:

• Network issues: poor or unstable internet connection can disrupt the streaming experience and cause Netflix to crash.
• Netflix issues: the outdated Netflix app may lead to stability issues and crashes. Plus, accumulated cache and data within the app can sometimes cause glitches and crashes. Another possibility is that the app might be done.
• Roku issues: Roku overheating, Roku software bugs, outdated Roku firmware, and Roku hardware problems all should be taken into consideration in this case.

Seven Solutions to Netflix Crashing on Roku TV

How to stop Netflix from crashing on Roku? Here’s a comprehensive guide to help you troubleshoot and prevent Netflix from crashing on your Roku device.

Note: During the troubleshooting process, a remote is necessary. If you have no access to a remote, you can control your Roku device by using the universal Roku TV Remote app from BoostVision.

Fix 1. Check If Netflix Is Done

Before trying any solutions, you should confirm if Netflix still works through the Netflix Help Center. If it is done, the only solution for you is to wait. Wait for the service to come back, and then you can enjoy a myriad of videos from Netflix on Roku without issues.

Fix 2. Check the Network Connection

When Netflix keeps crashing on TCL Roku TV, you need to ensure that the Roku device is connected to the internet. To do so, navigate to Settings > Network.

If a network connection is set up on your Roku device, but the Netflix app still works with issues, try restarting your router or connecting to a different network.

Fix 3. Reboot Roku Device

It is time to reboot your Roku device where Netflix keeps crashing. Rebooting your Roku device may remove the glitches that cause the Netflix app to crash. So, try restarting your Roku TV in the following ways.

Step 1. Press the Home button on the Roku remote or remote app.

Step 2. Go to Settings > System > Power > System restart > Restart.

Fix 4. Update Netflix App

When an app refuses to work on your Roku device, you can update it manually. So, here you can try updating the problematic Netflix app on your Roku device.

How to update an app on Roku? The steps are as follows.

Step 1. Access the Roku home page by pressing the Home button on the remote or remote app.

Step 2. Browse the right side of the home page where all installed apps are listed and find and choose the Netflix app.

Step 3. When the app is highlighted, press the * button on the remote or remote app and choose the Check for updates option.

Step 4. Choose the Update option and wait for the update to end.

Fix 5. Reinstall Netflix App

Next, you can try fixing Netflix not working on Roku TV by reinstalling the app.

Step 1. Locate the Netflix app on your Roku device, press the * button, and choose the Remove app option.

Step 2. Choose Streaming Channels on the home screen, search for Netflix, and choose Add channel.

Fix 6. Update Roku Device

The latest update for Roku OS may contain a fix that stops Netflix from crashing. So, try updating your Roku system to the latest version.

On the Roku Settings menu, go to System > Software Updates > Check Now. If there is an update available, allow your Roku to download and install the update.

Fix 7. Reset Roku Device

If none of the above solutions can stop Netflix from crashing on your Roku device, you can reset the device. Notice that the reset refers to a factory reset, which will remove all data and settings on your Roku device.

Step 1. Access the Settings screen and go to Advanced system settings > Factory reset.

Step 2. Confirm to reset your Roku to the initial state and wait.

The End

When Netflix keeps crashing on Hisense Roku TV or other Roku-related devices, you can take some actions to stop the phenomenon. Troubleshooting Netflix crashes on Roku involves a systematic approach encompassing device and app-specific remedies. With patience and diligence, most Netflix crashing issues on Roku can be effectively resolved, ensuring uninterrupted streaming enjoyment.

If the issue doesn’t get fixed and persists on your Roku device, please contact the Roku team for further help.

Netflix Keeps Crashing on Roku TV FAQ

Q: Why does Netflix keep closing on TV?

Netflix on TV may keep closing due to various reasons, including outdated app or device software, network connectivity issues, or app-specific glitches.

Q: How to fix Netflix errors on smart TVs?

To fix Netflix errors on a smart TV, try these steps:

1. Restart your smart TV.
2. Check your internet connection.
3. Update the Netflix app or reinstall it.
4. Update your smart TV’s firmware.
5. Reset your smart TV to factory settings if the issue persists.