[Simplest] How to Fix Samsung TV Voice Guide Won’t Turn Off

The Voice Guide on a Samsung TV is an accessibility feature that reads on-screen text, menus, and content details aloud to assist visually impaired users. However, it can become redundant sometimes. While turning it off is usually straightforward, there are times when the Samsung TV voice guide won’t turn off. If you’re facing this issue, keep reading for simple solutions to resolve it.

How to Solve Samsung Voice Guide Won’t Turn Off

Even if you turn off voice guide on Samsung TV, it may still activate on its own. The potential reasons include glitches or software bugs, overloaded cache, accidental button presses, and incorrect settings. Luckily, this is a common issue and it’s easy to fix. Here’s how to resolve the Samsung TV audio description won’t turn off and prevent it from recurring.

Way 1. Restart Samsung TV

The first method is to restart your Samsung TV to restore the contemporary glitches, including the issue of the Voice Guide not turning off. Just remove the power cable from your Samsung TV, wait for a few minutes, and plug the cord back in.

Way 2. Clear the Cache on Samsung TV

Why can’t I turn off audio description on Samsung TV? The overloaded cache may be the ultimate scourge, so try clearing the cache on your Samsung TV to fix the issue.

For most Samsung TVs, you can press the Home button on the remote to navigate to Settings > Supported > Device Care > Manage Storage option. Then highlight the app you want to clear and select the View Details option below the app > Clear Cache.

Tip: If your Samsung remote is not working, you can adopt a virtual Samsung TV remote to continue clearing the cache. Once the remote app connects to your Samsung TV, you’re allowed to tap the onscreen buttons to control your device.

Way 3. Update Your Samsung TV

Additionally, the obsolescent version may cause your Samsung TV voice guide off but still talking. This happens because the system may not respond quickly to your settings. To resolve this, simply update your Samsung TV software.

Navigate to the TV menu, select Settings > Support > Software Update option to update now. You can also click the Auto update option to turn on the feature.

Way 4. Reset the Samsung TV

If the above solutions don’t resolve the issue, there may be certain improper settings you’ve overlooked. In this case, you can reset your Samsung TV to restore all settings to their factory defaults. This will help resolve any underlying issues and return the TV to its original state.

Press the Home button on theTV remote to access the TV homepage. Go to Settings > All Settings > General & Privacy > Reset or Settings > Support > Self Diagnosis > Reset option.

Wrapping Up

If you don’t need the Voice Guide feature, you can easily turn it off by going to Menu > Settings > All Settings > General & Privacy > Accessibility, then selecting Voice Guide Settings and turning it off.

Once the Samsung TV won’t stop talking, you’re allowed to restart, update, clear the cache, or reset the Samsung TV to address this issue. You can also contact Samsung customer support for more professional and technical assistance.

Samsung TV Voice Guide Won’t Turn OffFAQ

Q: Why won’t the voice guide turn off on Samsung TV?

Even if you’ve set the Voice Guide to “Off” or muted it, the Voice Guide feature for Accessibility Shortcuts may still be enabled. The potential reasons include glitches or software bugs, overloaded cache, accidental button presses, and incorrect settings.

Q: How to turn off the Samsung TV guide?

If you don’t need the Voice Guide feature, you can easily turn it off by going to Menu > Settings > All Settings > General & Privacy > Accessibility, then selecting Voice Guide Settings and turning it off.