How to Fix FireStick Stuck on Fire TV or Amazon Logo? 6 Solutions

When you power on your Fire TV or the TV that is connected to a FireStick, you will be greeted with a logo. When the logo disappears on the TV screen, you can binge on your favorite shows. However, sometimes things don’t happen as expected. Lots of people reported the Fire TV stuck on logo issue or the Firestick stuck on Amazon issue.

Why does the Fire TV or FireStick refuse to boost past the logo? What to do if you face the same issue? Scroll down to get the troubleshooting guide.

FireStick stuck on loading screen is a frustrating issue, especially when you get ready to enjoy the content you have expected for a long time. What causes the issue? The possible causes include power supply issues, incompatibility issues, an impending system update or data backup, or hardware defection.

So, when you run into your FireStick stuck on Fire TV logo or Amazon logo, you can try fixing it as long as the issue is not caused by faulty hardware. How to fix FireStick stuck on Fire TV logo? Some solutions are shared below.

Fix 1. Wait 25 Minutes

Before performing any solution to fix the Fire TV stuck logo issue, wait about 25 minutes. Why? As mentioned above, the issue might be caused by an impending system update or data backup. So, wait about 25 minutes to give your Fire TV time to finish the system update or data backup.

Note that during this wait time, don’t press any button on your remote or shut down your Fire TV. What you only need to do is leave your Fire TV aside for about 25 minutes.

After 25 minutes, go back and check if the Fire TV logo or the Amazon logo disappears. If the logo persists or appears again, you need to take action right now.

Fix 2. Power Cycle the Device

When an electronic device runs into an issue, restarting it might often do the trick. During the restarting process, temporary glitches that may cause the issue will be removed. Hence, if waiting doesn’t deliver the expected result, restart your electronic device.

How to restart the Fire TV or Firestick that is stuck on a logo? The direct way is to unplug it from the power source and plug it back in after a few minutes. Then, power on your Fire TV and see if the issue goes away.

lso remove the cache, but other data, including login data and settings, will be removed together. So, do not choose this option if you want to clear the cache only.

Fix 3. Check the Power Supply

For your Fire TV or FireStick to work properly, you need to ensure that it has enough power supply. To ensure enough power supply for your device, use the power cord or adapter included with your device and plug the power cord into the wall outlet.

It is not recommended that you power your electronic device through a non-official power cable because that may cause a range of issues. If the shipped power cord is defective, buy an official Amazon one.

Fix 4. Swap the HDMI Port

HDMI connection issue might also be culpable if you find your firestick stuck on loading screen. So, continue to check if the HDMI-related issue is the culprit in your case.

If you are using an HDMI extender to set up the connection between your TV and Firestick, check the HDMI extender for damage and try connecting your Firestick directly to your TV.

If nothing works, disconnect your Firestick from the HDMI port and plug it into the other different HDMI port to see if the HDMI port that you used is dysfunctional.

Fix 5. Check If Your TV Supports HDCP

If you are vexed about your Firestick stuck on Amazon logo, you need to verify whether the TV supports HDCP.

HDCP (High Digital Content Protection) is an encryption system that protects digital video content from unauthorized copying, and Firestick is an HDCP-compliant device, which determines that it only works on HDCP-compliant TVs or monitors. In other words, if you connect your Firestick to a TV or monitor that doesn’t support HDCP-compliant, the streaming device will work with issues.

How to check if your TV supports HDCP? Read the video cable section in your TV manual and see if it lists HDCP anywhere among the definition of video ports. If it does not, your TV is likely not HDCP-compliant, and you need to replace it with an HDCP-compliant one.

Fix 6. Factory Reset Fire TV or Firestick

If your Fire TV or Firestick still hangs during the startup, factory resetting the device may remove the issue but must remove data and settings from the device.

Press the right and back buttons on your remote at the same time for about 10 seconds, and your device will begin to factory reset itself.

Tip: Do you want to say goodbye to the battery replacement for your Fire TV remote? If so, you can try the Fire TV Remote app designed by BoostVision. The app concentrates on keeping it simple, but it doesn’t compromise functionality.

If you are still greeted by a stubborn Fire TV or Amazon logo on your TV screen, there is a high chance that your device suffers hardware damage, and you can contact Amazon to try to get a replacement device.

Conclusion

When you see a stuck Fire TV or Amazon logo on your TV screen, please wait 25 minutes. If you still can’t access the home menu, please power cycle the TV, check the power supply, use a different HDMI port, check if your TV supports HDCP, and lastly factory reset your device.

Fire TV stuck on logo is a frustrating issue, but in general, it can be solved by these solutions. If you have the issue, give them a try.

Fire TV Stuck on Logo FAQ

Q: Why is my Fire TV stuck on logo?

The common reasons include power supply issues, incompatibility issues, an impending system update or data backup, or hardware defection.

Q: How do I force restart Fire TV?

1. Go to Settings on your Fire TV.
2. Choose Device & Software.
3. Select Restart.

Your Fire TV will turn off and reboot.