Troubleshoot: Smart TV Cast

Please ensure your mobile device and smart TV or stick are connected to the same wifi network.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.

Please make sure the app has found your smart TV or stick successfully.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.

Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.

This might be related to the Settings on your phone. Please make sure you haven't turn on any battery optimization settings, because it will interrupt the app. For example, the setting "Turn Off Wi-Fi when Locked" will turn off the Wi-Fi connection. Therefore, please turn off the battery optimization settings in order to make the app to work properly.

Please ensure you have allowed access to your local content like photos and videos in Settings.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.

Make sure the video could be played in browser on your phone first. Your device may not support some of those video format, please change the source and try again.

This might caused by an over high-res video, or a bad local network connection. Please restart the router, or reopen the app and cast the video again.

Some apps, channels, and websites are protected by copyright and you can't mirror their videos.
DRM (Data Rights Management) videos like Amazon Prime, Netflix, Hulu, DirectTV, Xfinity, HBO, Disney+, iTunes Movies, and Apple TV can't be mirrored to your smart TV or stick. When you try to mirror them, there may be a display error.

How to restore my subscription: Please click on "Restore" on the Pro page.
How to resubscribe after canceling: Choose the type of subscription service on the Pro page to resubscribe.
How to cancel my subscription: Click on "Subscriptions" in Settings. Select the app subscription service and cancel it.

Please email to [email protected] の App Name in the subject. And in order to help us test your issue better, please kindly include your devices information: テレビブランド, TV Model, Phone Model, System Version そして Premium Membership. BTW, offering us screenshots or a screen record showing your operating process will be better!