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Troubleshoot: Remote for Roku TV

All Smart TVs have control buttons on TV(usually on the back or side edges), you are able to interact with your TV to set up Wi-Fi connection.
You can read the user's manual to find the buttons.
Once you get the control, enter the Settings -> Network -> Connect to the Wi-Fi.

iOS:
Please ensure your mobile device and Roku TV or Roku Stick are connected to the same wifi network.
For iOS users, please ensure you have allowed local network permission in Settings, enabling the App to search for your Roku TV or Roku Stick.
Try to reboot your Roku TV or Roku Stick, the app, and the wifi network.
Try to re-download the app.

Android:
Please ensure your mobile device and Roku TV or Roku Stick are connected to the same wifi network.
Try to reboot your Roku TV or Roku Stick, the app, and the wifi network.
Try to re-download the app.

Please make sure the app has found your Roku TV or Roku Stick successfully.
Try to reboot your Roku TV or Roku Stick, the app, and the wifi network.
Try to re-download the app.

Try to restart the Smart TV, Fire TV Stick, the app and the Wi-Fi network.
If your Wi-Fi is stable, then the problem might be related to the settings on your phone. Please make sure you haven't turned on battery optimization, because it will shut down the app. For example, set "turn off Wi-Fi when locked" will shut the Wi-Fi function down. Therefore, in order to make it work, please turn off the battery optimization setting.

Try to reboot your Roku TV or Roku Stick, the app, and the wifi network.
Try to re-download the app.

We are sorry to inform you that, for this app, only Roku TVs support these features, and Roku Sticks do not support them. We are so sorry to bring you a bad experience, and we will continue to optimize our product features. Thank you for your understanding and support.

Some apps, channels, and websites are protected by copyright and you can't mirror their videos.
DRM (Data Rights Management) videos like Amazon Prime, Netflix, Hulu, DirectTV, Xfinity, HBO, Disney+, iTunes Movies, and Apple TV can't be mirrored to your smart TV or stick. When you try to mirror them, there may be a display error.

Please ensure you have allowed access to your local content like photos and videos in Settings.
Try to reboot your smart TV or stick, the app, and the wifi network.
Try to re-download the app.

You can upgrade the app to Pro to access Pro features including Advanced mode, slideshow, faster casting and no ads, and including all new features in the future.

Follow these steps to upgrade to Pro:
1. Tap the PRO icon on the upper right corner to upgrade to premium.
2. Tap to purchase the "Lifetime" (charged once) .
3. Confirm your purchase.
4. After the confirmation of your purchase your app will be upgraded and Pro features willbe unlocked.

If you are a premium user but somehow unable to access Pro features, you can restore your purchase from the app. Just follow the steps below.
1. Tap on the PRO icon.
2. Tap "Restore".
3. After successfully restoring your purchase, you will be able to use Pro features again.

Our application uses only your private Wi-Fi connection in order to link your TV with your phone. This application does not collect any data whatsoever.
For detailed informations, please visit privacy policy page of BoostVision.

iOS:
Want to resubscribe to a service you once canceled? Apple keeps your past subscriptions on record, so you can always re-add them at a later time (if still available).
1. Launch the Settings app.
2. Tap iTunes & App Store.
3. Tap on your Apple ID.
4. Tap Subscriptions.
5. Scroll down to Expired.
6. Tap the RokuRemote App.
7. Tap the subscription you want to renew.
8. Tap the payment option for which you want to resubscribe.
9. Enter your Apple ID password or fingerprint ID when prompted.
When you resubscribe, you will be charged the payment you agreed to and your subscription will automatically renew until you cancel it again.

Android:
If your subscription is canceled, but still active
1. Open the Google Play app
2. At the top right, tap the profile icon.
3. Tap Payments & subscriptions > Subscriptions.
4. Select the subscription you want to restart.
5. Tap Resubscribe.
6. Follow the instructions.
If your subscription is canceled, but has expired
If you cancel your subscription and the remaining time on your subscription has expired, set up your subscription again.
Tip: Some subscriptions may not be available to resubscribe.
When you resubscribe, you will be charged the payment you agreed to and your subscription will automatically renew until you cancel it again.

How to see or cancel subscriptions on your iPhone, iPad, or iPod touch
1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.(If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
4. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
5. Tap Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and won't be renewed.

Please email to [email protected] for iOS apps, and [email protected] for Android apps with the App Name in the subject. And in order to help us test your issue better, please kindly include your devices information: TV Brand, TV Model, Phone Model, System Version and Premium Membership. BTW, offering us screenshots or a screen record showing your operating process will be better!

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