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Troubleshoot: Remote for Samsung TV

iOS:
Please ensure your mobile device and Samsung smart TV are connected to the same wifi network.
For iOS users, please ensure you have allowed local network permission in Settings, enabling the App to search for your Samsung smart TV.
Try to reboot your Samsung smart TV, the app, and the wifi network.
Try to re-download the app.

Android:
Please ensure your mobile device and Samsung smart TV are connected to the same wifi network.
Try to reboot your Samsung smart TV, the app, and the wifi network.
Try to re-download the app.

For Samsung TVs manufactured after 2016, In order to prevent unauthorized device or user from controlling your TV, new device needs to be authorized by the original remote controller on its first connection.

Select "Allow" and the TV Remote from your phone to your Samsung TV will start. If you lost remote, you can press "Allow" on Samsung TV with physical buttons.
For devices produced in/before 2016, when connecting for the first time, you need to enter the PIN code displayed on the TV to pair the application with your TV device, and the PIN code is valid for 120s.

Turn off your TV, then turn it on and reconnect.
If you don't have the original remote, you can refer the next answer to authorize the app using physical buttons on TV.

All Samsung smart TVs have a TV control button that allows you to turn on your TV and adjust the volume. You can find this button by selecting your device at this link and viewing the Benutzerhandbuch.
Click on the device within the app, an authorization prompt will appear on your Samsung smart TV.
Click on the TV control button (power button), the match will be successful.

Try to do this on your Samsung smart TV: Go to Settings —>General—>External Device Manager—>Device Connection Manager—>Device List—>Select the mobile device you have rejected—>Change this permission to "Allow"
After doing step 1, try to connect again on the app.

Try to restart the Smart TV, Fire TV Stick, the app and the Wi-Fi network.
If your Wi-Fi is stable, then the problem might be related to the settings on your phone. Please make sure you haven't turned on battery optimization, because it will shut down the app. For example, set "turn off Wi-Fi when locked" will shut the Wi-Fi function down. Therefore, in order to make it work, please turn off the battery optimization setting.

Try to reboot your Samsung smart TV, the app, and the wifi network.
Try to re-download the app.

Some apps, channels, and websites are protected by copyright and you can't mirror their videos.
DRM (Data Rights Management) videos like Amazon Prime, Netflix, Hulu, DirectTV, Xfinity, HBO, Disney+, iTunes Movies, and Apple TV can't be mirrored to your smart TV or stick. When you try to mirror them, there may be a display error.

Please ensure you have allowed access to your local content like photos and videos in Settings.
Try to reboot your smart TV or Stick, the app, and the wifi network.
Try to re-download the app.

Our application uses only your private Wi-Fi connection in order to link your TV with your phone. This application does not collect any data whatsoever.
For detailed informations, please visit privacy policy page of BoostVision.

You can upgrade the app to Pro to access Pro features including Advanced mode, slideshow, faster casting and no ads, and including all new features in the future.

Follow these steps to upgrade to Pro:
1. Tap the PRO icon on the upper right corner to upgrade to premium.
2. Tap to purchase the "Lifetime" (charged once) .
3. Confirm your purchase.
4. After the confirmation of your purchase your app will be upgraded and Pro features willbe unlocked.

If you are a premium user but somehow unable to access Pro features, you can restore your purchase from the app. Just follow the steps below.
1. Tap on the PRO icon.
2. Tap "Restore".
3. After successfully restoring your purchase, you will be able to use Pro features again.

Want to resubscribe to a service you once canceled? Apple keeps your past subscriptions on record, so you can always re-add them at a later time (if still available).
1. Launch the Settings app.
2. Tap iTunes & App Store.
3. Tap on your Apple ID.
4. Tap Subscriptions.
5. Scroll down to Expired.
6. Tap the SamsungRemote App.
7. Tap the subscription you want to renew.
8. Tap the payment option for which you want to resubscribe.
9. Enter your Apple ID password or fingerprint ID when prompted.
When you resubscribe, you will be charged the payment you agreed to and your subscription will automatically renew until you cancel it again.

How to see or cancel subscriptions on your iPhone, iPad, or iPod touch
1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.(If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
4. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
5. Tap Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and won't be renewed.

Please email to [email protected] Für iOS apps, und [email protected] Für Android apps with the App Name in the subject. And in order to help us test your issue better, please kindly include your devices information: Fernseher Marke, TV Model, Phone Model, System Version und Premium Membership. BTW, offering us screenshots or a screen record showing your operating process will be better!

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